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Software updates should prevent iPhone 18 Pro Max devices from losing AT&T service in the future, but if it's already affected, you'll need a replacement.
Apple has confirmed an issue causing a “small number” of iPhone 18 Pro Max devices on AT&T to lose cellular...
This week's iOS update is intended to prevent this from happening to other phones. If your iPhone 18 Max Pro has already lost service, you'll need to return it for a new one.