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A fuel shock hit Delta's quarterly earnings hard enough to force a full-year forecast cut, yet the airline's premium cabins and loyalty program held firm. Whether that cushion survives another costly quarter depends on answers Delta has not yet given.
For the last dozen years, no one has tracked the mistakes and customer-unfriendly moves of American Airlines more closely than I have. All along I've said that no airline had the potential to be better than it was more than American Airlines. And that's why I'm thrilled seeing all of the changes that they're finally…